Access Partnership

Kath Smalley Head of Speech and Language Therapy NHS Blackburn with Darwen

admin — Wed, 19 Nov 2008 14:40:20 +0000

Face the fear!
Engage all staff – joint ownership of the process is key
Translating the vision of the new service into workable operational details is difficult – it’s important to keep motivation and spirits high at this point
Expect that each task will generate 3 more as plans are refined, therefore……..
It will take longer than you think (but worth every minute of effort)!
Plan for ongoing evaluation and adjustment of new processes
Believe that it really is worth it in the end!

Dr Alison Stroud, Clinical Director Speech and Language Therapy, Gwent Healthcare NHS Trust

admin — Wed, 19 Nov 2008 14:37:50 +0000

Focus on patient journey through the system
Don’t panic: things get worse before they get better
Parallel work streams and timescales may conflict and slip
Communicate, communicate, communicate!

Maxine Foster, 18 Weeks Workforce Development, Department of Health

admin — Wed, 19 Nov 2008 14:35:02 +0000

“The Physiotherapy tool has had great feedback and The Access Partnership has a record of delivery”

Pip Robinson, National 18 Week Director.

admin — Wed, 19 Nov 2008 14:26:17 +0000

“Input from The Access Partnership was invaluable in ensuring AHPs were aware and involved in the redesign of pathways to deliver maximum 18 week pathways for patients.”

Csaba Barody, Head of Podiatry Services, City and Hackney PCT

admin — Wed, 19 Nov 2008 14:24:35 +0000

“The Access Partnership changed the way we think and as a result we now have an accessible, patient focussed service with low waits.”

Fiona Jackson, Head of Children and Families/Allied Health Professionals Barnet PCT

admin — Wed, 19 Nov 2008 14:21:36 +0000

“The Access Partnership helped us to do what we thought was the impossible in that we reduced waiting times dramatically with no additional resources. Zac and his team changed the mind set of staff so that we were able to question historical ways of managing the service. Once service improvement started it became a snowballing effect as we all took ownership of the improvements and reduction in waiting times.”

Kath Smalley, Head of Speech and Language Therapy, Blackburn with Darwen PCT

admin — Wed, 19 Nov 2008 14:20:35 +0000

“The Access Partnership’s role as ‘critical friend’ was invaluable in helping us to analyse the existing service and develop a focussed and systematic approach to the redesign. They empowered us to lead and drive the process ourselves, so that the end result belonged to us”’

Karen Middleton, Chief Health Professions Officer - Department of Health

admin — Wed, 19 Nov 2008 14:03:17 +0000

“I’ve been impressed by how The Access Partnership works with teams to transform services for patients in a supportive yet challenging way, without the assumption that it will cost more money.”

Sarah Hadley, Head Music Therapist - Greenwich PCT

admin — Sat, 11 Oct 2008 16:51:48 +0000

“The Access Partnership did do a great job with us and really shifted the team’s thinking to a more corporate level as a result of the process which has endured.”

Delivering World Class Services Conference

admin — Mon, 29 Sep 2008 08:59:35 +0000

Improving access and the quality of services remains at the heart of the strategic direction of the NHS, reflected in numerous policy documents and in structural changes taking place locally to help ensure that we have in place effective arrangements to both commission and provide first class services to meet users disparate needs.

The Access Partnership ran a highly successful conference reflecting this theme on November 20th at the Holiday Inn, Bloomsbury which helped delegates to gain a greater insight and understanding of the national imperatives and how this is being translated locally.

If you would like to read PDFs of some of the presentations from the conference please click on the following links: